Return & Refund Policy
Vin's Wholesale Ltd
At Vin's Wholesale Ltd, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns for damaged, defective, or incorrect items received from us. Any issues must be reported within 7 days of delivery.
To be eligible for a return:
Items must be unused and in their original condition.
Items must be returned in their original packaging.
Proof of purchase or order confirmation may be required.
Non-Returnable Items
Due to the nature of wholesale products, we do not accept returns for:
Change of mind
Incorrect orders placed by the customer
Products that have been used, opened, or damaged after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We may request photographs of the item and packaging to help process your claim.
Refunds
Once the returned item has been received and inspected, we will notify you of the outcome. If approved, a refund will be issued to the original payment method within a reasonable timeframe.
Exchanges
Where possible, damaged or incorrect items may be replaced instead of refunded.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or damage during transit.
Order Cancellations
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it may no longer be eligible for cancellation.
Contact Us
For any questions regarding returns or refunds, please contact:
Vin's Wholesale Ltd
Email: info@vinswholesale.co.uk